https://wellsyncapi.zendesk.com/hc/en-us 2026-03-13T14:02:41Z https://wellsyncapi.zendesk.com/hc/en-us/articles/47242239255315-How-should-I-include-the-API-Authorization-Key-and-where-does-it-differ-from-the-Symmetric-Signing-Key 2025-12-09T20:27:59Z https://wellsyncapi.zendesk.com/hc/en-us/articles/47242261157907-Why-am-I-receiving-a-401-Unauthorized-error 2025-12-09T20:27:59Z https://wellsyncapi.zendesk.com/hc/en-us/articles/47242280277395-What-type-of-authentication-does-the-API-use 2025-12-09T20:27:59Z https://wellsyncapi.zendesk.com/hc/en-us/articles/47242320136723-How-is-pharmacy-selection-handled 2025-12-09T20:27:59Z https://wellsyncapi.zendesk.com/hc/en-us/articles/47242353983123-What-happens-if-a-pharmacy-isn-t-configured-for-a-specific-medication 2025-12-09T20:27:59Z https://wellsyncapi.zendesk.com/hc/en-us/articles/47242387315731-Do-I-need-to-create-a-clinician-ID 2025-12-09T20:27:59Z https://wellsyncapi.zendesk.com/hc/en-us/articles/47242527346451-Where-does-the-Clinic-ID-come-from 2025-12-09T20:27:59Z https://wellsyncapi.zendesk.com/hc/en-us/articles/47242532694803-How-should-the-email-field-be-handled-when-creating-a-clinician-if-our-system-does-not-collect-provider-email-addresses 2025-12-09T20:27:46Z https://wellsyncapi.zendesk.com/hc/en-us/articles/47242740533139-Why-does-my-order-fail-with-a-duplicate-clinician-email-error 2025-12-09T20:27:47Z https://wellsyncapi.zendesk.com/hc/en-us/articles/47242765886483-Can-I-rotate-or-reset-the-signing-key 2025-12-09T20:27:45Z https://wellsyncapi.zendesk.com/hc/en-us/articles/47242883113491-How-are-digital-signatures-generated-and-verified 2025-12-09T20:27:46Z https://wellsyncapi.zendesk.com/hc/en-us/articles/47242953439891-Do-you-pass-dosing-instruction-templates-through-the-API 2025-12-09T20:27:45Z https://wellsyncapi.zendesk.com/hc/en-us/articles/47242954341395-What-happens-if-dosing-instructions-are-changed-from-the-common-templates 2025-12-09T20:27:45Z https://wellsyncapi.zendesk.com/hc/en-us/articles/47242974855571-Can-doctors-enter-custom-dosing-instructions 2025-12-09T20:27:44Z https://wellsyncapi.zendesk.com/hc/en-us/articles/47243305681683-Why-is-the-clinician-creation-process-now-failing-with-a-duplicate-email-error-when-it-used-to-work 2025-12-09T20:27:46Z https://wellsyncapi.zendesk.com/hc/en-us/articles/47243328661395-Why-are-certain-products-available-in-the-production-but-not-in-the-test-environment 2025-12-09T20:27:46Z https://wellsyncapi.zendesk.com/hc/en-us/articles/47243386057363-How-do-I-know-if-a-medication-is-configured-with-a-pharmacy-before-sending-an-order 2025-12-09T20:27:44Z https://wellsyncapi.zendesk.com/hc/en-us/articles/47243462116371-What-s-the-correct-way-to-format-the-shipping-method-in-an-API-request 2025-12-09T20:27:45Z https://wellsyncapi.zendesk.com/hc/en-us/articles/47243488336275-What-does-the-SOMETHING-WRONG-error-mean 2025-12-09T20:27:44Z https://wellsyncapi.zendesk.com/hc/en-us/articles/47243537893651-Can-I-dynamically-download-the-drug-list 2025-12-09T20:27:44Z https://wellsyncapi.zendesk.com/hc/en-us/articles/47243545473427-Why-is-the-drug-list-dynamic 2025-12-09T20:27:45Z https://wellsyncapi.zendesk.com/hc/en-us/articles/47243595256723-How-can-I-view-the-drug-list-and-information-in-the-staging-environment 2025-12-09T20:27:45Z https://wellsyncapi.zendesk.com/hc/en-us/articles/47243724292115-What-is-a-prescription-item-and-why-does-each-prescription-contain-items 2025-12-09T20:27:42Z https://wellsyncapi.zendesk.com/hc/en-us/articles/47243763656083-Will-the-API-support-externalId-for-prescription-items-in-the-future 2025-12-09T20:27:45Z https://wellsyncapi.zendesk.com/hc/en-us/articles/47243814948243-How-can-I-track-individual-prescription-items-if-externalId-is-not-returned 2025-12-09T20:27:43Z https://wellsyncapi.zendesk.com/hc/en-us/articles/47243869090707-Should-I-include-externalId-for-each-prescription-item-in-my-order 2025-12-09T20:27:43Z https://wellsyncapi.zendesk.com/hc/en-us/articles/47243909077907-How-can-I-verify-whether-a-medication-will-be-accepted-before-I-submit-an-order 2025-12-09T20:27:44Z https://wellsyncapi.zendesk.com/hc/en-us/articles/47243935489555-What-do-the-different-prescription-order-statuses-mean 2025-12-09T20:27:43Z https://wellsyncapi.zendesk.com/hc/en-us/articles/47243975493651-Can-I-use-my-own-order-ID-when-submitting-an-order 2025-12-09T20:27:44Z https://wellsyncapi.zendesk.com/hc/en-us/articles/47244020794515-How-can-I-cancel-an-order 2025-12-09T20:27:42Z https://wellsyncapi.zendesk.com/hc/en-us/articles/47244023980691-How-are-clinicians-matched-in-the-system 2025-12-09T20:27:43Z https://wellsyncapi.zendesk.com/hc/en-us/articles/47244055558419-What-information-is-required-in-the-order-submission 2025-12-09T20:27:44Z https://wellsyncapi.zendesk.com/hc/en-us/articles/47244093296019-How-can-I-test-my-integration-before-going-live 2025-12-09T20:27:42Z https://wellsyncapi.zendesk.com/hc/en-us/articles/47244096923923-Do-I-need-to-include-the-clinicId-in-the-request-body 2025-12-09T20:27:43Z https://wellsyncapi.zendesk.com/hc/en-us/articles/47244112825619-Why-am-I-seeing-a-duplicate-email-error-when-creating-a-clinician-and-how-can-it-be-fixed 2025-12-09T20:27:43Z https://wellsyncapi.zendesk.com/hc/en-us/articles/47244130946835-Can-I-submit-multiple-prescriptions-in-one-request 2025-12-09T20:27:42Z https://wellsyncapi.zendesk.com/hc/en-us/articles/47244148159251-What-should-I-do-if-I-get-a-400-Bad-Request 2025-12-09T20:27:42Z https://wellsyncapi.zendesk.com/hc/en-us/articles/47244420240787-Glossary 2025-12-09T20:35:46Z https://wellsyncapi.zendesk.com/hc/en-us/articles/49831885970195-External-API-Technical-Documentation 2026-03-11T17:07:25Z https://wellsyncapi.zendesk.com/hc/en-us/articles/49891780918931-Technical-Issue-Walkthrough-Clinic-Not-Found-Staging 2026-03-13T14:02:41Z https://wellsyncapi.zendesk.com/hc/en-us/sections/47240804809875-ORDER-SUBMISSION-TRACKING 2025-12-09T20:27:44Z https://wellsyncapi.zendesk.com/hc/en-us/sections/47240808244243-TROUBLESHOOTING 2026-03-13T14:02:41Z https://wellsyncapi.zendesk.com/hc/en-us/sections/47240866734227-PRESCRIPTION-ITEMS-DETAILS 2025-12-09T20:27:45Z https://wellsyncapi.zendesk.com/hc/en-us/sections/47241080777619-PRESCRIPTION-API-ERRORS 2025-12-09T20:27:45Z https://wellsyncapi.zendesk.com/hc/en-us/sections/47241167305875-ENVIRONMENT-DIFFERENCES 2025-12-09T20:27:46Z https://wellsyncapi.zendesk.com/hc/en-us/sections/47241189338515-CLINIC-PHARMACIES 2025-12-09T20:27:59Z https://wellsyncapi.zendesk.com/hc/en-us/sections/47241198234387-DOSING-INSTRUCTIONS 2025-12-09T20:27:45Z https://wellsyncapi.zendesk.com/hc/en-us/sections/47241205653267-DIGITAL-SIGNATURES 2025-12-09T20:27:47Z https://wellsyncapi.zendesk.com/hc/en-us/sections/47241277899795-AUTHENTICATION-AUTHORIZATION 2025-12-09T20:27:59Z https://wellsyncapi.zendesk.com/hc/en-us/sections/47244436881171-GLOSSARY 2026-03-11T17:05:11Z https://wellsyncapi.zendesk.com/hc/en-us/sections/49832148952467-TECHNICAL-DOCUMENTATION 2026-03-11T17:07:25Z https://wellsyncapi.zendesk.com/hc/en-us/categories/47240794130323-API-FAQS 2026-03-13T14:02:41Z https://wellsyncapi.zendesk.com/hc/en-us/categories/47240798690323-GLOSSARY 2026-03-11T17:05:11Z https://wellsyncapi.zendesk.com/hc/en-us/categories/49831994155027-DOCUMENTATION 2026-03-11T17:07:25Z